REMOTE MONITORING DEPLOYMENT

• Armor Data Systems uses a distributed management approach that gets around connectivity issues posed by firewalls and NAT. We deploy a single proxy agent at each of your locations, and the agent creates an SSL tunnel back to our Network Operations Center - no VPN setup is required. This approach substantially reduces WAN utilization, which can be a lot higher with other methods.
• Our proxy agent performs network and system discovery, so we can be sure of monitoring everything we're supposed to.
• The proxy agent deployment also provides a secure “tunnel” that we can use to remotely manage systems, including rebooting servers, troubleshooting issues, and even shadowing users who need help using applications.
• The ADS deployment can monitor virtually any device that you have, from simple up/down status for very simple devices, to SNMP and detailed Windows characteristics and events.
• No agents are required to install on monitored devices — we just install the our proxy agent on a single Windows machine at each location, and all the devices at that location can immediately be managed.

SUPPORTED ELEMENTS

Armor Data Systems’ My Guaranteed IT managed service supports virtually every element you have in your IT environment. We support hundreds of device families including Cisco and Avaya VoIP systems, Windows and UNIX servers and desktops, a variety of firewalls, 30 different applications, and much more. We even support UPS and physical security equipment.

FUNCTIONALITY

• The My Guaranteed IT managed service provides comprehensive management of all of the important metrics of your network.
• Our service covers the full infrastructure: servers, desktops, networks, and applications.
• Our managed service provides fault management so we can detect problems reliably, typically before you even know about them.
• We remediate problems with remote access - immediately, without losing time to travel.
• We collect asset information, and provide comprehensive regular reports, so you can tell exactly what you have in your IT environment.
• We track performance metrics over time, so we can identify performance-related issues, and provide capacity planning and consulting.
• We also collect security-related events and implement patch and vulnerability scanning.